Testimonial
Diederick Badon Ghijben
Experienced Global Transformation Leader / Change Management / Performance Improvement / Data & Process Analytics / Board Member
My team worked together with Nick on several data-driven improvements. We used a data driven process mining approach combined with a Continuous Improvement toolset... and mindset!
Nick was one of the first to take on process mining technology to actually show how processes run, to identify the root cause and deliver proven bottom-line benefits in Shell’s billing processes. Process mining enabled us to zoom in to the root cause and remove it sustainably.
It was Nick's perseverance and genuine drive that led to the successful completion of these projects bringing a bottom-line benefit of an annually recurring benefit of 300KUSD to the Shell group, the accumulation until now will be at $2,5-$3M USD
Christopher Gruen
Managing Director @ NovAzure.
Formerly: Shell UK Retail Strategy Implementation Program Manager
I had the great pleasure to work together with Nick during one of the biggest transition programmes in the last years of Shell UK Retail.
It was an absolute pleasure to have him in the core team as he has a great can do and hands on attitude and a wealth of wisdom around finance and continuous improvement knowledge.
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Daniel Stewart
Executive Director, North - Trade Credit at Gallagher
I worked with Nick for a number of years during his time with Shell. Nick tasked us with developing a very specific & innovative credit insurance solution for the business at that time. Between us we developed a very bespoke & successful policy and one that evolved over the years that followed.
Nick knew exactly what the business needed and was very detailed and articulate when describing his requirements. I found Nick to be highly cooperative and responsive. He always set strategic direction for the project and communicated his expectations and goals up front.
Nick was a pleasure to work with and I would have no hesitation recommending him.
A little about me
I thrive on simplifying things & joining up the dots to create sustainable change - Passionate about bringing people on the improvement journey & unlocking their potential.
People protect what they build and I help people to identify what needs building & facilitate the change.
Naturally inquisitive and challenge the how’s/why’s to unlock creativity.
Key Achievements
Credit Insurance
The project - Shell UK
Shell's credit policy did not allow the use of credit insurance, relying on other forms of security.
Due to a strategic divestment of $185m of assets, conventional securities wouldn't work - I had to overcome global policy and senior stakeholder objections to create a be-spoke credit insurance security to allow the divestment and mitigate trading risks.
success resulted in securing over $50m of operational risk and generating a new income stream of c.$500k pa into the business.
Continuous Improvement
The Project - Shell UK
Identified an operational issue - something didn't add up as processes were working.
Conducted a deep dive into the E2E billing cycle. The issue wasn't a failure of process or human error, simply a legacy gap in a process.
The fix was simple, cheap and resulting in a process change, allowing $1.2billion of receivables being collected 1 day earlier, giving a significant working capital interest benefit of over $300k pa and perhaps more crucially, positively impacted B2C customers.
New Database build
The project - Essar Oil UK
Led a diverse project team to design and deliver a new database, incorporating linking of systems, including SAP, Excel, SQL and introducing PowerBi to the business. Provided a new platform with accurate and robust data and new reporting available daily vs previous month end data/reporting availability.
Led the project team to ensure no silo's remained and all data was uniformed and aligned - reliance on legacy data streams ran in parallel until a total switch over. Built new reports in PowerBi and trained new users on accessing online reports
Credit Coaching
The Scope - Shell Krakow & Manilla
Developed a credit coaching programme for analysts and managers with credit upskilling and coaching, incorporating showcasing the ‘Customer Journey’ to improve credit risk/return. Key focus was on how credit decisions can impact customers - especially the end customers, whom rely upon the business service.
Led the coaching to analysts in Krakow and hosted analysts from Manila via video conferencing.
Process Mapping
The Project- Essar Oil UK
Conducted detailed process mapping of each task conducted across various departments, facilitating 1-2-1 interviews with team members to unlock their knowledge and quickly highlight tasks that could be made redundant, identify process gaps and uncover the scale of reliance on manual data inputs and outputs.
Created a detailed and holistic Task Map, showing all data sources, data flows and task dependencies. Worked with team members on the holistic process map to remove silo's.
Allowed a new focus on tasks to STOP, MAINTAIN, START and future scope for IMPROVEMENT
New Working Rota
The Scope - Bank of America UK
Operational changes in the credit and risk department resulted in a new shift rota being implemented, with Bank of America being a telephone bank, customer interactions were all remote.
The rota was soon found to be ineffective and causing lower than expected customer service levels and staff morale was impacted.
Designed a new shift rota, considering both risk and credit workstreams, presented to senior management and the new rota was quickly implemented.
My Bio...
Nick Hayes ACICM CGCE
Highly skilled in challenging processes and delivering meaningful and robust change.
Experienced in:
Process Mapping/Analysis
Project Management
Continuous Improvement
Ways of Working
Credit Risk Management
Building Strong Relationships
Sharing my strong Commercial Acumen
Strengths in Motivating
Credit Training
Working Collaboratively
Strong stakeholder management
Building/Improving Reports
My successes are driven by my unwavering positivity, which I look to instil into those I'm guiding and supporting on 'THEIR' change journeys.
Shell Certified Six Sigma Green Belt,
ACICM (Chartered Institute of Credit Management),
CGCE (Certified Global Credit Executive)
Shell Certified Corporate Trainer
Currently studying Prince2 and AgilePm to compliment my training & experience.
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