Do you feel like your business processes could be more efficient, but you're not sure where to start?


That's normal - many businesses are busy being busy, so with my passion for changing things, I'm here to help you take control of your processes & unlock real results


I will help you unlock the knowledge within your teams and create detailed process maps that will give you a clear understanding of how your business operates. 


By identifying areas for improvement, we can streamline your operations, reduce costs, and drive productivity. 


Let's work together to optimise your processes, join up the dots and take your business to the next level.

We empower & support people to unlock their talent & share knowledge - 
leading to sustainable process improvement

It doesn't matter what industry you operate in 
Change is Universal 

Change management is a critical aspect of any business, especially in today's rapidly changing environment. By implementing a change management approach, you can ensure that your business is equipped to handle change and remain competitive.

Understanding your processes… 


It’s a valid question.

Understanding your processes will help to improve work processes by making best use of energy and minimizing waste. 

Some of the benefits

Helps standardize work processes

Stops unnecessary tasks

Facilitates knowledge transfer

Breaks down silo’s

Ensures compliance 

Saves time

Assists in measuring results

Promotes cross-functionality

Clarifies expected outcomes

Boosts stakeholder management

Saves money

Improve customer satisfaction

Simplifies day to day working

Capture work instructions


Identify improvement opportunities

Empowers workers

Crucial for effective & managed growth

Increases competitive advantage


Projects generally fail when they are not formed from proper process mapping

Scope of process mapping

Mapping your processes in detail provides insight into the smallest of change that takes 10 minutes to make, but still adds value, to larger needs that require planning and managing -  Lots of small 'value adds' soon mount up!

Project Risks

How best to manage project risks?

Cost and time tolerances can be exceeded, causing a project to fail and as projects progress the review stages may highlight plans not being met or out of scope

Detailed process mapping reduces the risk of projects failing as there will be less discovery during the actual project stages. More 'what if's' are captured during the mapping process.

When does an idea need to become a Project?

This is a common question (and often a blocker to making change). 

Scale is generally the key - If you can manage the change within your team or department and it doesn't need funding, just some support with people's time - then go ahead and make the change. However, there are a lot of risks here!

If the joined up processes have not been mapped, the smallest change in one place can significantly impact another process & the impact will amplify.

If a defined change needs senior management support, then a structured project is needed. Projects DO NOT need to be large and complex, they just need to be properly managed to ensure success!

A chat away from Improved Processes...

No business is identical, so the key difference is we WON'T tell you what changes to make!

Delivery through others is at the heart of Improved Processes - We love working with the people doing the actual tasks to unlock their knowledge, frustrations and empower them to share ideas to make real change.