An executive framework connecting commercial decisions, operational delivery and cash.
O2CIQ® brings the complete Order-to-Cash cycle into one connected leadership framework, from commercial pipeline and deal structure through to billing, collections and usable cash.
Built from practical enterprise experience, it helps leaders understand where decisions create financial consequences, where ownership breaks down and which controls are needed to sustain performance.
The framework connects:
• Commercial agreements, deal structure and operational commitments
• Credit terms, portfolio risk and working capital
• Billing integrity and dispute prevention
• Collections, recovery and cash visibility
• Cross-functional ownership, first-line controls and executive governance
O2CIQ® works alongside existing ERP, CRM, workflow and AI platforms, providing the process architecture, accountability and controls needed to support reliable business outcomes.
It gives leadership a practical basis for improving cash conversion, reducing recurring problems and assessing whether proposed changes will work across the whole business.
What You Don't Fix You Continue to Fund
Meet FAITH
The digital face of O2CIQ®
FAITH is our AI communication partner, bringing the O2CIQ® framework to life through clear explanations, practical examples and engaging video content.
She connects complex Commercial-to-Cash concepts with everyday business decisions, helping leaders and teams understand how processes, ownership and controls influence cash performance.
Watch FAITH introduce the complete O2CIQ® framework below.
O2CIQ is a joint-venture between Improved Process & The Order to Cash Laboratory
With over 150 years of combined experiece, O2CIQ is the accumulative expertise, best practice & real-world delivery